The hoist is warranted for twelve months. If the hoist needs to be replaced, you e-mail us for an Authorized Return. We will provide you with an address for the return. Upon the receipt of Hoist, we will ship a replacement. We pay the shipping for the replacement. The Hoist is attached with four screws

DON'T FORGET, CHRISTMAS DECORATIONS, SUCH AS A WHOLE XMAS VILLAGE, YES WE HAVE A CUSTOMER THAT EACH YEAR BRINGS DOWN 50 BOXES, AND DISPLAYS HIS VILLAGE, ONLY TO RAISE THEM BACK UP AT THE END OF THE HOLIDAYS!!!

IT TAKES HIM HOURS INSTEAD OF DAYS NOW!

HOW ABOUT THAT XMAS TREE, RAISING IT AND LOWERING, IT CAN BE A PROBLEM.