The hoist is warranted for twelve months. If the hoist needs to be replaced, you e-mail us for an Authorized Return. We will provide you with an address for the return. Upon the receipt of Hoist, we will ship a replacement. We pay the shipping for the replacement. The Hoist is attached with four screws

DON'T FORGET CHRISTMAS DECORATIONS, SUCH AS A WHOLE XMAS VILLAGE! YES WE HAVE CUSTOMERS THAT EACH YEAR WILL BRING DOWN FROM THE ATTIC 25 TO 60 BOXES OF DECORATIONS TO DISPLAY THEIR VILLAGE.

THEN THEY PUT IT BACK UP! 60 BOXES TAKES JUST A FEW HOURS INSTEAD OF DAYS AS BEFORE.

HOW ABOUT THAT XMAS TREE, RAISING IT AND LOWERING, IT CAN BE A PROBLEM.